Frequently Asked Questions
What is the shipping and processing time?
Retail orders are shipped within 3-4 business days after an order is placed. Wholesale orders have a lead time of 3-10 business days. Priority Mail is typically delivered within 1-3 business days while USPS First Class and UPS Ground usually takes 2-5 business days. Please contact us directly if you need your order expedited, and we will do our best to accommodate your request.
Do you offer samples?
We are a small business and unfortunately cannot honor sample requests at this time. Please visit our Stockist page for a list of stores near you that carry our candles.
What safety guidelines should I follow?
Please review the caution label before burning. Trim the wick to ¼” before burning to allow for a clean burn. Do not burn for more than 3 hours at a time. Never leave a candle burning unattended or within reach of drafts, pets, or small children.
How can I maximize burn time?
Candles have a burn memory, so be sure to burn your candle all the way to the edge of the vessel every time you burn it. This will help prevent tunneling and maximize the life of your candle.
What is your return policy?
All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment if you can provide documentation within 5 business days of receiving your order.
What is your privacy policy?
We'll only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order, and for legal reasons (like paying taxes).
Do you offer bulk discounts?
We offer wholesale pricing to qualified retailers. Please visit our wholesale page or email us at wholesale@anecdotecandles.com for further information.
Can I customize the candle packaging for my wedding or corporate event?
We create customized labels using a similar aesthetic for wedding favors and corporate events for orders over 100. These orders are accepted on an adhoc basis depending on the season and inventory. Additional charges may apply. Please reach out to us directly with your request.
Do you offer private labels?
At this time, we do not honor any private label or custom fragrance options. We explore co-branded collaborations on a case-by-case basis.
Where do your products ship from?
We are located in Brooklyn, NY. Our mailing address is 2 Prince St, Suite 3012 / Brooklyn, NY 11201.