Frequently Asked Questions
What is the shipping and processing time?
Domestic orders are shipped within 3 business days after an order is placed. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. Please contact us directly if you need your order expedited, and we will do our best to accommodate your request.
What is your return policy?
All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if you can provide documentation.
We'll only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order, and for legal reasons (like paying taxes).
Do you offer bulk discounts?
We do offer wholesale pricing. Please email us for further information.
Can I customize the candle packaging?
Yes! For orders larger than 75, we will work with you to create a customized label. Additional charges may apply. Please reach out to us directly with your request.