**UPDATED ON 11.23.2020 

Please note our general processing and shipping times:

Most orders are prepared for shipment within 3 - 7 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped.

Both USPS and USPS are experiencing delays in processing orders, so it may take up to 5 days for thee carrier to scan your order after you receive a tracking number from us. We unfortunately cannot do anything to expedite this.

Wholesale orders are usually processed and prepared for shipment 5 - 10 business days after an order is placed.

When shipping internationally, recipients may be subject to additional duties and tax. This varies by country. Please be mindful of this when purchasing gifts that ship internationally.

We are a small business and unfortunately cannot honor sample requests at this time. Please visit our Stockist page for a list of stores near you that carry our candles.

Please review the caution label before burning. Trim the wick to ¼” before burning to allow for a clean burn. Do not burn for more than 3 hours at a time. Never leave a candle burning unattended or within reach of drafts, pets, or small children.

Candles have a burn memory, so be sure to burn your candle all the way to the edge of the vessel every time you burn it. This will help prevent tunneling and maximize the life of your candle.

All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment if you can provide documentation within 5 business days of receiving your order.

We'll only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order, and for legal reasons (like paying taxes).

We offer wholesale pricing to qualified retailers. Please visit our wholesale page or email us at wholesale@anecdotecandles.com for further information.

We create customized labels using a similar aesthetic for wedding favors and corporate events for orders over 100. These orders are accepted on an adhoc basis depending on the season and inventory. Additional charges may apply. Please reach out to us directly with your request.

At this time, we do not honor any private label or custom fragrance options. We explore co-branded collaborations on a case-by-case basis.

We are located in Brooklyn, NY. Our mailing address is 2 Prince St, Suite 3012 / Brooklyn, NY 11201. 

We highly recommend you send your order to an address where someone will be available to sign for the package. If your package is marked delivered and it has not arrived, we will have to file a claim with the carrier and wait for a response (usually 3 - 7 business days). Oftentimes, if it was delivered to the wrong address it can be traced back and sent to the correct address. We understand the time sensitivity associated with holiday orders, but we need to give the carriers a few days to resolve the issue before reshipping it.