**UPDATED ON 11.23.2020 

Please note our general processing and shipping times:

Most orders are prepared for shipment within 3 - 7 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped. That means that we packed your order and it was sent to our mailroom for carrier pick up!

Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. It may take up to 5 days for tracking to be available, and we unfortunately do not have any additional information other than the information provided in the tracking number. Please reach out directly to the carrier if you are having an issue with your tracking information. We unfortunately cannot do anything to expedite this and cannot guarantee a timely delivery.

Please also note, shipping and processing time does NOT include transit time, something we cannot control.

Most items that qualify for free shipping are shipped via USPS. If your order is time-sensitive, we suggest upgrading to one of the UPS options that are available at checkout. While that will not change processing times, it will likely reduce delays in transit.

We highly recommend you send your order to an address where someone will be available to sign for the package. If your package is marked delivered and it has not arrived, we will have to file a claim with the carrier and wait for a response (usually 3 - 7 business days). Oftentimes, if it was delivered to the wrong address it can be traced back and sent to the correct address. We understand the time sensitivity associated with holiday orders, but we need to give the carriers a few days to resolve the issue before reshipping it.

We highly recommend ordering by 12/11 for expected delivery by 12/24, but we unfortunately cannot make any guarantees due to all of the carrier delays. We are so thankful that you thought of sending our products to your friends and family, and appreciate your understanding if there are any carrier delays.

When you receive a shipping confirmation, that means we printed a label, packed your order, and it will be picked up by the respective carrier within one business day.

Due to the influx of shipments, most carriers have been backed up and do not always scan packages into the outbound Distribution Center (DC), but will often scan it when it arrives at the arrival DC in your city/state. Please be patient and give shipments an extra few days before reaching out. If your tracking still is not updated, please reach out to the carrier. We unfortunately do not have any additional information for you - once we print off the label, it is up to the carrier to update tracking. 

If you live in Canada, you can select UPS Standard at checkout.

For all other international shipments, we regret that we do not offer that directly on our e-commerce site. However, you may reach out to contact@anecdotecandles.com and our team can assist you. You may also want to check Design Milk for other shipping options.

When shipping internationally, recipients may be subject to additional duties and tax. This varies by country. Please be mindful of this when purchasing gifts that ship internationally.

We are located in Brooklyn, NY. Our mailing address is 2 Prince St, Suite 3012 / Brooklyn, NY 11201. 

Please review the caution label in detail before burning. Trim the wick to ¼” before each use to allow for a clean burn. Do not burn for more than 3 hours at a time, and discontinue use when 1/2" wax remains to avoid carbon buildup. Place on a protected, heat-resistant, dry surface, away from anything that can catch fire and never leave a candle burning unattended or within reach of drafts, pets, or small children.

We are a small business and unfortunately cannot honor sample requests at this time. Please visit our Stockist page for a list of stores near you that carry our candles.

Candles have a burn memory, so be sure to burn your candle all the way to the edge of the vessel every time you burn it. This will help prevent tunneling and maximize the life of your candle.

All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment if you can provide documentation within 5 business days of receiving your order.

We'll only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order, and for legal reasons (like paying taxes).

We offer wholesale pricing to qualified retailers. Please visit our wholesale page or email us at wholesale@anecdotecandles.com for further information.

We create customized labels using a similar aesthetic for wedding favors and corporate events for orders over 100. These orders are accepted on an adhoc basis depending on the season and inventory. Additional charges may apply. Please reach out to us directly with your request.

At this time, we do not honor any private label or custom fragrance options. We explore co-branded collaborations on a case-by-case basis.