We use a custom coconut-soy wax blend, cotton wicks, and premium phthalate-free fragrance oils to create a clean burn and powerful scent throw. We do not add any dyes, additives, or preservatives to our candles.

Fragrance development is both an art and a science. We work with a leading fragrance house and master perfumers to develop our fragrance oils, which include natural essential oils, naturally-harvested fragrances, and safe synthetic ingredients. Synthetic ingredients enable a more expansive fragrance palette and sometimes serve as vegan and/or more sustainable alternatives to other natural ingredients, such as musks.

All of our fragrance oils are paraben and phthalate-free and adhere to strict international safety standards and testing procedures established by the International Fragrance Association (IFRA ) and are also Prop-65 compliant.

Candles have a burn memory, so be sure to burn your candle all the way to the edge of the vessel every time you burn it (and for about 4 hours max to optimize the sensory experience). This will help prevent tunneling and maximize the life of your candle. You should also trim your wick every time; keeping your wick short and clean can increase your burn time by up to 20%.

It’s important to burn candles safely. Always within sight, away from children or pets, or near anything that can catch fire (drapes and linens). We also recommend putting your candle on a level, heat-resistant surface. So, for extra precaution, use that coaster for your favorite drink and your favorite candle!

Besides the basics, believe it or not, there is a correct way to burn a candle. Here are some best practices on how to burn your candles cleanly and safely!

1. Trim it.

Always, always, always trim the wick to ¼” before each burn to allow for a clean, even burn. This will also maximize the longevity of the candle. Your candle can burn up to 20% longer if you trim your wick regularly! 

2. Let it melt. 

Candles have a burn memory, so be sure to burn your candle all the way to the edge of the vessel every time you burn it. This will make sure your candle burns evenly each time. 

3. Clear the air. 

Avoid vents, fans or drafts. These air currents will disturb the flame and may cause candles to burn unevenly or create soot.

4. Pace yourself. 

Do not burn your candle for more than four hours at a time. Burning it longer may cause containers to overheat or the wax pool to get too deep. 

5. Stay centered.

Keep wick centered and do not allow wick trimmings, debris, or anything else to fall into the candle. If wicks get off centered, it is often because the melt pool is too deep (larger than ½”) due to burning the candle for an extended period of time (4 hours or less is industry standard). 

6. Know when it's over. 

All good things must come to an end. Discontinue use when ½ inch of unmelted wax remains to prevent containers from overheating. Container temperatures may rise when the heat gets “trapped” in the empty container when there is no wax left to absorb the excess heat. This can happen especially if burning for an extended period of time. Do not extinguish with water.

We do have a custom candle program for orders over 96 units where you can customize the candle name, text, scent and label color for a unique candle perfect for gifting or promotional purposes. Please visit our custom candle page or view our catalog for more information!

Yes! We have a gift note section in our cart checkout. It will automatically print on the packing slip (which always excludes the price, so don’t worry about that!) If you need to edit your order to include a gift note, please reach out to contact@anecdotecandles.com, however if your order has already shipped we will be unable to edit the gift note.

That happens to the best of us! Please email contact@anecdotecandles.com and we will gladly apply the discount code in our backend.

Please double check the shipping address when you receive your confirmation email. If you need to make a change, please reach out to contact@anecdotecandles.com with your order number and correct shipping address. We will always do our best to make corrections, however if your order has already shipped to the incorrect address, we may have to charge you a reship fee if we receive the order back at our shipping facility. If the package is delivered anyway, we cannot provide refunds or cancellations for orders shipped to an incorrect address. So sorry! 

We cannot change the billing address on your order due to security reasons, however as long as the order was placed successfully and you received an order confirmation then it does not need to be changed.

Oh no! We can change or cancel your order as long as it has not already shipped, however please be aware we often ship orders out the same day so a cancellation is not always possible.

We’re so sorry our candles missed the mark! We can accept returns on unused, unlit candles only, and we are not able to refund shipping costs either for the original order or shipping costs to return that back to us. We can, however, provide a pre-paid shipping label for $7 which will be deducted from the cost of your return. If you would like to return your item(s), please email us at contact@anecdotecandles.com

Glad to hear it! We do offer bulk buy discounts for orders over 48 units - please email us at contact@anecdotecandles.com for more information. If you’re a retailer, we offer 50% off MSRP wholesale pricing - you can see more information here.

Your order will ship from our fulfillment facility in Brooklyn, NY.

Most orders are prepared for shipment within 1 - 3 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped. That means that we packed your order and it was sent to our mailroom for carrier pick up! 

Please note: shipping and processing time does not include transit time, something that is out of our control.

If you select the flat-rate economy shipping option at checkout, your order will most likely ship via USPS Priority Mail or First Class Mail. If your order is time-sensitive, we suggest upgrading to one of the UPS options that are available at checkout. While that will not change processing times, it will likely reduce delays in transit.

We use both USPS and UPS. If you have a preferred carrier, you must select it at checkout. Otherwise, your order will default to one of our carriers based on the total weight of your package and the travel distance. As a general guideline, orders containing 4 or more jars/tumblers will most likely ship UPS Ground. Orders smaller than that will ship USPS Priority.

Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. It may take up to 5 days for tracking to be available, and we unfortunately do not have any additional information other than the information provided in the tracking number. Please reach out directly to the carrier if you are having an issue with your tracking information. We unfortunately cannot do anything to expedite this and cannot guarantee a timely delivery.

​​If your shipment is still showing no movement one week after the last known scan date, please reach out to contact@anecdotecandles.com with your order number and we can take a further look into this.

Once a package is assigned a tracking number, that means it has left our shipping facility and we are unable to reroute it. You may be able to reach out to the carrier to reroute it. In cases where the address is simply incorrect or it cannot be delivered, the package will most likely be returned to the sender. If this occurs, we are able to refund the order but not the original shipping fees. Please email contact@anecdotecandles.com if you have any questions.

We offer shipping to Canada directly on our website. UPS Standard is the shipping option available at checkout. 

For all other international shipments, we regret that we do not offer that directly on our website. However, you may reach out to contact@anecdotecandles.com and our team can assist you. 

When shipping internationally, recipients may be subject to additional duties and tax. This varies by country. Please be mindful of this when purchasing gifts that ship internationally (even to Canada). Please also be mindful of this when shipping a gift to a friend, as they may be asked to pay duties upon receipt. We have no control over this. 

We are happy to replace or refund any damaged candles if reported within 7 days of receiving your package. Please email us at contact@anecdotecandles.com with your order number, the item(s) damaged, and pictures of the damaged items if possible.