Frequently Asked Questions

What is the shipping and processing time?

My order hasn't arrived. Can you help?

Will this arrive by 12/25?

Why won't my tracking update? Do you have more information?

Do you ship internationally?

Where do your products ship from?

What safety guidelines should I follow?

Do you offer samples?

How can I maximize burn time?

What is your return policy?

What is your privacy policy?

Do you offer bulk discounts?

Can I customize the candle packaging for my wedding or corporate event?

Do you offer private labels?