If you or someone you know is suffering from commitment issues, offer the gift of choice. E-gift cards are delivered by email to the e-mail address on file and contain a unique code and instructions to redeem them at checkout. The email will include a link so you may choose who to send the gift card to. Unfortunately, we cannot include an additional note with the gift card at this time.
*Our e-gift cards have no additional processing fees. Discount codes may not be used when purchasing gift cards. The gift card will never expire or lose value.
Most orders are prepared for shipment within 2-3 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped. That means that we packed your order and it was sent to our mailroom for carrier pick up!
Due to the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. It may take up to 5 days for tracking to be available, and we unfortunately do not have any additional information other than the information provided in the tracking number. Please reach out directly to the carrier if you are having an issue with your tracking information. We unfortunately cannot do anything to expedite this and cannot guarantee a timely delivery. Please also note, shipping and processing time does NOT include transit time, something we cannot control.
Most items that qualify for free shipping are shipped via USPS. If your order is time-sensitive, we suggest upgrading to one of the UPS options that are available at checkout. While that will not change processing times, it will likely reduce delays in transit.
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment if you can provide documentation within 5 business days of receiving your order. Please email that documentation to firstname.lastname@example.org.